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Shipping & returns

Shipping & delivery times

www.agnmodelworks.com makes shipments to all countries. Once confirmed the payment of the order we will initiate the process for its shipment. In two or three business days the order must be ready to be sent. In case of not having enough stock of any of our products in a timely manner, we will notify you of this situation by email. Once the stock is returned, you will be notified in the same way that your order is being prepared.

Orders will be sent directly from www.agnmodelworks.com through the Spanish postal service (Correos). The following table shows the shipping costs according to their weight and according to their geographical area.

These prices correspond to shipments by registered mail (with tracking number of the shipment). These prices are valid only in case the packaging does not exceed 2 Kgr. of weight or 90 cm. (adding high, wide and long). Once the order is sent, the client will be sent an email notifying him of the tracking number.

The calculation of shipping costs occurs dynamically depending on the products you have in your shopping cart.

If you do not receive your purchase within a reasonable time, you should contact the Customer Service Department of www.agnmodelworks.com. You can also write us at agnmodelworks@gmail.com or call +34 610051979. At the time we have your notification we will take the necessary steps to find out why you have not received your order.

In the case that your order contains items from other manufacturers, the delivery time may be increased in one week. If so, we will send you an email notifying you of this circumstance.

Return

If you find any defective product in the received order, you should contact us sending an email to agnmodelworks@gmail.com or calling +34 610051979

You can return the merchandise provided that you communicate your intention within a week after receiving the order and as long as you keep your packaging in optimum condition..

Whenever the return corresponds to defects of the product, www.agnmodelworks.com assumes the shipping costs caused by the return.

If the reasons for return are unrelated to www.agnmodelworks.com, that is, if the merchandise is in perfect condition, but nevertheless you want to return it, you must send the product in its original packaging and in perfect condition. The costs incurred in the return, will NOT be borne by www.agnmodelworks.com.

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